Return Policy
At Boston Nutrition, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to make it right. Please review our return policy below for details on how to proceed.
1. Eligibility for Returns
-
Items must be unused, unopened, and in their original packaging.
-
Returns must be initiated within 30 days of receiving your order.
-
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
-
Opened or used products.
-
Products damaged due to misuse or improper storage.
-
Personalized or custom-made items.
3. How to Initiate a Return
-
Contact our customer service team at [email protected] or +971505131447 to request a return authorization.
-
Pack the item securely in its original packaging, including all accessories and documentation.
-
Include the return authorization form (provided by our team) inside the package.
-
Ship the item to the address provided by our customer service team.
4. Refund Process
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, refunds will be processed to the original payment method within 7-10 business days.
-
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or +971505131447. We will arrange for a replacement or refund at no additional cost to you.
6. Shipping Costs for Returns
-
Customers are responsible for return shipping costs unless the return is due to an error on our part.
-
We recommend using a trackable shipping method to ensure your return is received.