Refund and Returns Policy
At Boston Nutrition, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund and returns policy below for details on how to proceed.
1. Eligibility for Returns
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
You must initiate the return process within 30 days of receiving your order.
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Opened or used products.
Products that have been damaged due to misuse or improper storage.
Personalized or custom-made items.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact our customer service team at [insert email] or [insert phone number] to request a return authorization.
Pack the item securely in its original packaging, including all accessories and documentation.
Include the return authorization form (provided by our team) inside the package.
Ship the item to the address provided by our customer service team.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to the original payment method within 7-10 business days.
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email] or [insert phone number]. We will arrange for a replacement or refund at no additional cost to you.
6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order on our website.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping method to ensure your return is received.